FAQ
Serving Families Throughout North Texas-
Frequently Asked Questions
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Are the products/chemicals you use safe?All of the products that we use have undergone extensive testing and have been approved for use by the EPA. Instead of using generic products, we believe in purchasing the best available chemicals that have been manufactured by well-known companies such as Bayer, BASF, and Dow. Additionally, all of our service programs are designed to be effective, safe, and environmentally responsible and all of the products we use are chosen to that end. When used properly by a licensed professional, they pose practically no risk to our customers or their children or pets.
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Are your services guaranteed?We pride ourselves in offering services that solve your pest control problems. Many of our treatments are backed with a service guarantee, so if the problem persists, we will be back to treat again at no extra charge. We plan to continue our trend the impeccable service which resulted in an A+ rating with the Better Business Bureau.
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Do you offer plans or bundles?Yes, we offer three different plans designed to meet your needs and your budget. Our perimeter, Home Guardian, and Home Guardian Plus are all designed to bundle your pest control treatment into a package that fits your needs. If there isn’t a plan that works for you, don’t worry, we will customize one that fits your unique needs.
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How many years have you been in business?We are a family owned, locally operated pest control company that has been in business since 1947. For over 75 years, our company has expanded its service area while continuing to provide exceptional customer service.
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I have a baby/toddler… is it safe to have treatment?While the products we use are toxic to insects, they pose almost no serious risk to people when used properly. However, it is always advisable to be careful when using chemicals around small children, including pesticides. If you have a small child, we recommend staying away from the treatment area while the service is being performed and then wait until the product has dried.
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Is your treatment safe around pets?Our general treatments are safe around dogs and cats – provided they do not intentionally contact or consume applied materials before they have dried. Certain pets, especially aquatic life and reptiles, are especially vulnerable to some pesticides so it is important to be especially careful while treating when these types of pets are present. We recommend these types of pets, in addition to birds, guinea pigs, and other small animals, be kept away from the treatment area until it is safe for them to return.
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How long do I have to stay out of my home or property after treatment is performed?In situations where you have to be out of the property during and after treatment (flea treatment, roach clean-out service, or for health reasons, etc.), we recommend that you stay away until all products have completely dried. This is usually approximately two to four hours depending on conditions, after which time it is completely safe to re-enter the property.
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Do you offer any organic/green/low toxic treatments?
We do offer “green” treatments because we understand that though the synthetic pesticides that we typically use are quite safe, some people for various valid reasons prefer a green approach to pest control. In addition to employing completely non-chemical measures such as structural and mechanical alterations (weep-hole exclusions, recommendations on door sweep replacement etc.) and glue traps or other monitoring devices, we have a number of natural and botanical insecticides that we can use to treat your home or business.
We commonly use natural products such as boric acid, diatomaceous earth, and a number of different botanical products (pyrethrum, rosemary oil, cedar oil, etc.). These products can be very effective when used properly. One downside is that they usually don't last as long as synthetic pesticides, so we generally recommend a more frequent treatment cycle, such as monthly, when using these products. Just tell the person you speak with on the phone or the technician who services your property about your preference and we will be happy to accommodate you.
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What are the steps to take prior to receiving flea treatment?Please review our flea treatment information sheet found here.
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If your company puts out rodent poison at my house, will a rat die inside?Yes, this is a possibility. Ideally, we prefer to use traps on the inside and in the attic, and then place rodent poison in protected stations on the exterior (which could reduce the likelihood of having a rodent die inside). However, anytime a rodenticide is used, there is always a threat that a rat or mouse could die on the inside. If the dead rodent can be located and removed, this will fix the smell. Otherwise, we sell odor control products to help with unpleasant smells should this unfortunately occur.
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What type of payment options do you accept?We accept cash, check or credit card. We do ask that you pay at the time of service. Many of our customers put a credit card on file with our office. It is stored securely in our system and only charges AFTER the service is rendered.
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What are your hours?Our offices in both Lewisville, TX and Denton, TX are open Monday-Friday from 8am-5pm.
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How do I get started?Contact us today for a free, no-obligation estimate! Regardless of your pest issue, contact us today to speak with one of our technicians. To make a plan, one of our licensed service technicians will come to your home or business and perform a thorough inspection of your property. Then, we will work with you to come up with a solution that meets your needs.
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Do you offer termite control?
Yes, both our Home Guardian and Home Guardian Plus plans offer termite control using the proven Sentricon® System with Always Active™ along with a termite service warranty.
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Do you offer pest control to businesses?Yes, we offer both residential and commercial pest control. We will work with the needs of your business to ensure that pests are not a problem. Furthermore, we understand the State of Texas’s Health and Safety Codes when it comes to pesticide use and pest control.
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